ACS Government Services
BEACON 3.0 - Program Management
October 2009 to Present

Kelliher & Associates, LLC is currently providing Program Management Support to ACS' BEACON 3.0 effort for the Commonwealth of Massachusetts. ACS was hired to architect, design, develop and implement a replacement of the Commonwealth's BEACON 2 system providing a 100 percent Web based multi-tier system incorporating both an internal user application as well as external access for SSI and DOR.


The supports:
• Supports TAFDC (TANF), SNAP (FS), EAEDC, EA, employment services, and child care programs
• Contains Intake, Non Financial, and Financial data collection components
• Contains Account Recovery and Support Services components
• Processes Web Applications
• Provides an Electronic Transitional Assistance Gateway (SSI and DOR)
• Performs online real time eligibility and benefit calculations
• Allows for flexible configurable workflows
• Contains configurable service oriented rule, workflow, and document engines
• Provides real time views and alerts on caseload information
• Includes online integrated worker productivity and system support tools
• Provides for maintenance and linking of organizations and services
• Interfaces with multiple federal and state agencies
• Is presented through a web-based user interface
• Is built with a flexible and modular architecture using open, standardized and proven technologies (JAVA, HTML, XML)
• Integrates with services including Google Search Engine and Pitney Bowes Address Validation


At the time Kelliher & Associates were brought in, the project was behind schedule and was in need of on-site executive leadership to manage it through the remaining System Test, UAT and all
Implementation Activities. The project was implemented in August 2010 and we are now managing the Warranty and Post Production Support activities of the ACS team.

Commonwealth of Massachusetts
Office of MassHealth
Project Management Services
May 2007 to June 2009

Kelliher & Associates, LLC was contracted to manage the ongoing maintenance, enhancement and operation of the State's Legacy MMIS application. Initial requirements were to review the current change management, communications and system development procedures to understand what was causing issues/concerns from a user perspective. This involved creating an "As Is" model for the operations and vetting it with the user community and then working with them to develop a "go forward" strategy that addressed all of their concerns. The end result was the establishment of project management procedures, a revised SDLC and the creation of a Communications Plan that ensured that all stakeholders are aware of what is happening in this environment. Since these processes have been put in place user dissatisfaction has been eliminated and we have completed 98% of our enhancement/maintenance request on-time and on budget. We managed a staff of twenty-five (25) developers and ten (10) business analysts on this

Commonwealth of Massachusetts
Executive Office of Health and Human Services
Transition Support for NewMMIS Implementation
March 2008 to September 2009

Kelliher & Associates, LLC was engaged by EOHHS to provide Transition Support Services from the Legacy MMIS environment to the NewMMIS environment. The project included BPR assistance, development of system workarounds for Day 1 implementation, Operational & Application Readiness Assessment, UAT Assistance and Conversion Program development. Our portions of the project were completed on schedule.

Commonwealth of Massachusetts
Executive Office of Health and Human Services
System Takeover Management
July 2008 to March 2009

Kelliher & Associates, LLC was engaged to manage the process of bringing system support In-House for a critically acclaimed Public Facing application. The application, which allows Providers and Members to apply for services via the web, submit claims and maintain profile and demographic information was developed by a Systems Integrator several years ago. The annual cost of support and maintenance of the application is extremely high and the Commonwealth wants to reduce these costs by bringing this responsibility In-House. Our responsibilities were to develop a knowledge transfer plan, manage the execution of the plan, define staffing needs for the
Commonwealth, develop job descriptions and assist in the hiring process. This project was completed, with a change of scope, in March 2009.

State & Local Division
Child Support Practice
November 2008 – March 2009

Kelliher & Associates, LLC was engaged with HP Government Service to define a state of the art CSES demonstration application based on the design of their SC Design. The demo application has a fully functioning Executive and Mid-Level dashboard and was built with state of the art technologies. The CSES application is web based and incorporate all federally required functionality. Our role was to define screen navigation, screen standards, dash-boarding functionality, ease of use standards and to ensure all required functions are available in the application. We worked with a team of developers and SMEs from HP on this effort. The project completed in March of 2009.


We then provided business development support to their CSES practice.

Protech Solutions, Inc
NECSES Maintenance & Enhancement Project – Project Director
State of New Hampshire
November 2011 – Present

Kelliher & Associates, LLC is currently acting as the Project Director supporting Protech's Child Support project for the State of New Hampshire. Protech is engaged to upgrade the current legacy NECSES application from a mainframe based system to a state of the art web based solution using Oracle technologies. The system when implemented will be PROWRA compliant and federally certifiable by the Administration for Children and Families (ACF). The project is planned to encompass three major phases culminating with the implementation of the web based solution in the spring of 2014. The phases include:

1) Maintenance of the current system, as required;
2) Requirements Validation and Development of Implementation Plan; and
3) Design, Development and Implementation of the replacement system.

The project is currently in Phase 3 and is on budget and on schedule for implementation in the spring of 2014.

GCR Ltd.
IV&V Services for CCFA – Quality Manager
Commonwealth of Mass – Early Education & Care
January 2012 - Present

Kelliher & Associates, LLC is currently engaged as the Quality Manager for GCR's IV&V project for the Commonwealth of Massachusetts – Early Education & Care Division in the development of their Child Care Financial Assistance (CCFA) system, which will unify all eligibility, placement and financial functions under one system. The agency currently uses multiple systems to service its child care providers dependent on the category of provider. The agency contracted with a system integrator to provide the replacement and upgrade services over a three phased approach and eighteen month timeframe.